Information Technology Consulting

creating new business opportunities

Technology is redefining how customers get things done. Every facet of our daily lives from Work, Dining, shopping, playing and collaborating will never be the same again. Customers have more control and flexibility of their experience, which creates more opportunities and efficiencies for companies like yours.

Here’s just some of the ways RCI is helping companies use Technology today.

• Enhance the customer experience
• Cross-sell and up-sell products
• Attract new customers
• Grow new revenue streams
• Differentiate product offerings
• Improve brand perception
• Increase customer satisfaction and loyalty
• Reduce cost of service

Here are examples of how RCI Technology Consulting can make a difference in your industry:

Financial Services. Multi-Touch Interfaces such as Windows 7 and Microsoft Surface can help replace complicated product descriptions with a dynamic and easy-to-use interface that is empowering and engaging. For example, an employee and customer may use Multi-Tourch Application on one large screen as their collaborative meeting space, reviewing portfolio options and creating a more personal and informed customer experience that drives higher customer loyalty, while improving brand image.

Health Care. Kiosks can help improve the clinic and patient relationship. For example, patients can receive a better clinic experience by allowing self check-ins or researching and reviewing treatment options in collaboration with clinical staff. For clinicians, Multi-Touch surfaces could be used as a smart white board for the emergency room or medical center, helping teams collaborate on treatment options.

Hospitality. Multi-Touch Surfaces, Kiosks and Digital Signage offer entirely new ways to inform and entertain customers, helping boost revenue without incurring higher staffing costs. For example, loyalty cards can be placed on Kiosk to trigger purchases of a customer’s favorite drink or meal. Or companies could extend their digital marketing campaigns to include an onsite presence, with interactive content, games, and virtual tours.

Retail. Technology can connect customers with more and richer product information and create collaborative sales engagements right inside retail outlets, connecting the physical store, sales staff and digital content. For example, Surface recognizes mobile devices, allowing customers to download product information, compare products, cross-sell related items, and select add-on features.

Public Sector. Technology creates a seamless way of connecting people with important and complex data. For example, security or emergency agencies can create a collaborative digital command center for planning and orchestrating large scale events, with agency personnel working together with real time mapping and location data. Or educators can deploy Technology in classroom settings to create an entirely new way to integrate rich and interactive digital content into the learning environment.

We specialize on advising on technical matters in a non-technical way. Advise you can rely on when you want to use information technology to drive your business objectives.

To find out more about how our Techynology Consulting Services can enhance your businesses bottom line Contact us today.